Returns & refunds

The short version

If a product arrives damaged, expired, or is not what you ordered, tell us within 48 hours of delivery and we will replace it or refund you in full — including the delivery charge. Sealed products in original condition can be returned within 7 days.

Why supplements are treated differently

These are ingestible products. Once a seal is broken we have no way to verify how the product was stored, so we cannot resell it and cannot accept it back — the same rule every licensed pharmacy in Pakistan works under. Please open only what you intend to use.

What we accept

• Damaged in transit — a crushed bottle, a burst sachet, a broken seal. Full replacement or refund.
• Wrong item sent — our packing error. We collect it and send the right one at our cost.
• Short-dated or expired stock — if a product reaches you with less than three months of shelf life left and that was not disclosed. Full refund.
• Unopened and unused — outer seal intact, original packaging, within 7 days of delivery.

What we cannot accept

• Any product whose seal has been broken or whose contents have been used.
• Products returned after 7 days, or damage reported more than 48 hours after delivery.
• Products stored badly after delivery — left in a hot car, in direct sun, or somewhere damp.
• A change of mind about a product that has been opened, or a result that did not meet expectations. Supplements are not medicines and we make no claims about outcomes.

How to start a return

1. Message +92 301 3578666 on WhatsApp, or email as.pharmaenterprises@gmail.com.
2. Send your order reference, plus a photo of the product and the batch number printed on the label.
3. We reply within one working day with either a pickup arrangement or a return address.

Do not send anything back before you hear from us — unannounced parcels can go missing at the courier and we cannot refund what we never received.

Getting your money back

Once we have the product back and have checked it, refunds are issued within 5 to 7 working days by bank transfer or Easypaisa/JazzCash to the account you nominate. Cash-on-delivery orders are refunded the same way — we do not hold store credit unless you ask for it.

Where the fault was ours, we pay the return shipping. Where the product is simply unwanted but still sealed, the return shipping is yours to cover.

Order cancellations

An order can be cancelled at no cost any time before it is dispatched — just call or message us. After dispatch, treat it as a return under the terms above.