Delivery policy

Where we deliver

We ship to every city and town in Pakistan that our courier partners reach — Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta and the smaller towns in between. If a courier cannot reach your address, we will call you before the order is dispatched and work out an alternative or refund you in full.

Charges

• Orders of Rs. 2,500 and above — free delivery, anywhere in Pakistan.
• Orders below Rs. 2,500 — a flat Rs. 250 delivery charge, shown on the checkout summary before you place the order.

The charge is calculated on the order subtotal and is never added after you have confirmed. What the checkout screen shows is what the rider collects.

How long it takes

We call the number on your order to confirm it, then dispatch within 24 hours of that confirmation. Orders placed on a Sunday or a public holiday are confirmed the next working day.

• Lahore — 1 to 2 working days after dispatch.
• Other major cities — 2 to 3 working days.
• Smaller towns and remote areas — 3 to 5 working days.

These are courier estimates, not guarantees. Weather, strikes and holiday backlogs can add a day or two, and we will tell you if we know a delay is coming.

Paying for your order

Cash on delivery is available nationwide — you pay the rider when the parcel arrives, and no payment is taken on this website. Online payment can be arranged over WhatsApp if you would rather not keep cash at hand.

Tracking

Once your parcel leaves us, we send the courier's tracking number to the phone number on the order. You can also message that number on WhatsApp at any point and we will check where the parcel is.

If nobody is home

Couriers in Pakistan usually attempt delivery twice, and will call before each attempt. If both attempts fail, the parcel comes back to us and we will contact you to re-dispatch it. A second dispatch on a COD order that was not collected may carry the delivery charge again.

Damaged or wrong parcels

Check the seal before you pay the rider. If the box is torn, wet or clearly tampered with, you are entitled to refuse the parcel — tell the rider, then message us the same day. Anything that arrives broken or is not what you ordered is covered under our returns & refunds policy.